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Privacy Policy
Last updated: February 3, 2026
NeuralWave ("we", "us", or "our") is committed to protecting your privacy and ensuring your personal data is handled in compliance with the General Data Protection Regulation (GDPR) and Irish data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our AI voice agent services and website.
1. Data Controller
NeuralWave is the data controller responsible for your personal data.
2. What Data We Collect
We may collect and process the following categories of personal data:
2.1 Information You Provide
- Contact Information: Name, email address, phone number, business name
- Communication Data: Messages, inquiries, and feedback you send us
- Account Data: Login credentials if you create an account
2.2 Voice & Call Data
- Call Recordings: Audio recordings of calls handled by our AI voice agents (with your consent)
- Transcriptions: Text transcripts of voice interactions
- Call Metadata: Date, time, duration, and phone numbers involved
2.3 Automatically Collected Data
- Technical Data: IP address, browser type, device information
- Usage Data: Pages visited, time spent on site, referral source
- Cookies: See our Cookie Policy section below
3. How We Use Your Data
We process your personal data for the following purposes:
- Service Delivery: To provide our AI voice agent services
- Communication: To respond to your inquiries and provide support
- Improvement: To analyze and improve our services
- Legal Compliance: To comply with legal obligations
- Marketing: To send promotional materials (only with your consent)
Legal Basis for Processing (GDPR Article 6):
- Consent: For call recordings and marketing communications
- Contract: To deliver services you've requested
- Legitimate Interest: For service improvement and security
- Legal Obligation: To comply with applicable laws
4. Data Sharing & Third Parties
We may share your data with:
- Service Providers: Cloud hosting (Cloudflare), AI processing (Retell AI), payment processors
- Legal Authorities: When required by law or to protect our rights
We never sell your personal data to third parties.
All third-party processors are bound by Data Processing Agreements (DPAs) ensuring GDPR compliance.
5. International Data Transfers
Some of our service providers may process data outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, including:
- EU-approved Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
- Other lawful transfer mechanisms under GDPR
6. Data Retention
We retain your personal data only as long as necessary:
- Call Recordings: Deleted after 90 days unless otherwise agreed
- Account Data: Retained while your account is active + 12 months
- Contact Inquiries: Retained for 24 months
- Legal/Tax Records: Retained as required by law (typically 7 years)
7. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure ("Right to be Forgotten"): Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
To exercise any of these rights, please contact us at hello@ai-voice.ie. We will respond within 30 days as required by GDPR.
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption in transit (TLS/SSL) and at rest
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
9. Cookies
Our website uses cookies to enhance your experience. Types of cookies we use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site (with consent)
You can manage cookie preferences through our cookie banner or your browser settings.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or sending you an email.
12. Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with:
13. Contact Us
For any questions about this Privacy Policy or to exercise your data rights, please contact us:
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